Innovate and build business value by identifying your blue ocean
The answer to all your innovation problems is right here at the Academy of Innovation Management. Our comprehensive and practical workshops for service design thinking, HR & talent innovation and business innovation, aim to cover all critical business areas and personnel to drive educated and meaningful innovation.
Changing customer behaviour, advancements in technology and global hyper competition have sparked an unprecedented demand for creativity and innovation. But most companies and employees have yet to develop the skills to build new solutions that are based on user needs and user experience.
Design Thinking has proven to be superior in helping teams and leaders around the world to create new products, services, and business models that customers care about.
and don’t look for new avenues to create value for your customers, it will be only a matter of time before competition comes and steals away your customer. So, the question is, do you really want to take that chance?
With leadership realizing that employees hold power to providing an exceptional customer experience and have a direct impact on business outcomes; as an HR professional you realize the need to focus on ‘a positive employee experience’ to align with the brand promise in the market.
In the gig economy, where money is no longer the primary motivating factor for employees you need to design a workplace having the right cultural, physical and technological environment, to attract and retain a multi-generational workforce.
In the experience economy to stand out from the competition, design tools can be used to design service experiences across different online and offline touch points, or to optimize and improve existing services around what the customer really wants, doing away with unviable and wasteful effort and focusing on providing a unique customer experience across channels.